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Change in handling of return
The return of properly delivered, flawless hinges results in very high expenditures for us in terms of organisation. That is why we have re-organised the process in place before and the new process shall take effect now world-wide:
As a rule, we will no longer take back any hinges. In exceptional, clearly warranted cases, we will check as a gesture of good will whether an exception can be made to this policy. We kindly ask you to complete the return request form in advance and send it to the associate who is responsible for your region at Dr. Hahn. He or she will then consult Sales management to check whether a return is possible.
In the event of a favourable decision, you will receive a Returned Merchandise Authorisation (RMA) which we use to process your return. Only the products cited on the request form may be returned together with this RMA number. Please note that we will no longer accept a return without an RMA number. Such packages will be sent back to you unopened at your expense.
We sincerely hope that you understand our position relating to this certainly unpopular measure, which is necessary from our point of view.
From now on we will provide you with a short update on our situation during the Corona crisis here. Currently we are taking every action possible to keep the virus away from our company. Our employees in sales, application technology and purchasing will continue to be there for you. In our production, we have arranged the working hours guaranteeing a smooth process even in cases of positive test results among the staff.
In the event of new information and decisions we are able to adapt our measures promptly. Please inform us if you are not able to accept the goods at the location of the delivery address in case you have an open order with us that is to be delivered soon. We will then find a solution together with you. A change of address in times of Corona is possible free of charge with a lead time of 3 days. If you have any questions or if we can help you in any other way, please contact us by phone at 02166 954 3 or via e-mail to firstname.lastname@example.org.
We wish you, your colleagues, your families and friends good health.
Head of Sales